Job Description

Summary:

The Retail Operations Coordinator will assist the Corporate Retail team in managing the day-to-day operations and administrative functions. This position will support retail planning, operations, marketing, training and any department projects.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

• Become fluent in company and department-specific applications, Outlook, NAV, KWI, SAP, etc.
• Prepare and distribute daily sales flash report.
• Review and maintain operational reporting.
• Take care of department administrative functions.
• Process and audit department invoices, reviewing invoices and dept AMEX for accuracy, entering invoices into NAV/SAP, filing invoices, and resolving all vendor inquiries and payment requests.
• Fulfill all monthly store supply requests – maintain supply and store clothing inventory – replenish as needed.
• Review monthly store Staples orders to ensure stores remain on budget.
• Maintain store approved Staples lists as well as store supply needs.
• Partner with Retail Team to prepare and distribute training decks, manuals, and information to store teams.
• Prepare topics for and participate in weekly store conference calls.
• Monitor accuracy of field team attendance records.
• Review Store Schedules to ensure stores adhere to payroll budgets and for business maximization.
• Partner with Retail Team on store incentives.
• Receive store requests and distribute them to appropriate departments.
• Partner with cross channel departments to field questions – sales audit, chargebacks, inventory questions, etc.
• Log all store incident reports for monthly discussion to support performance management.
• Log all store repair requests and coordinate repair and maintenance action leading to resolution.
• Conduct month-end audits of all sales data and deposits, researching, resolving and reporting on all discrepancies.
• Partner with merchandise planners on cycle counts and physical inventory process and execution.
• Participate in the development, training and roll out of store systems.
• Travel to stores to assess and support store operational needs.
• Participate in store openings, repairs, renovations, retro fits, changeovers, etc.

Qualifications

• Excellent computers skills – Microsoft Office, Excel, Word, Power Point, Pivots, Vlookups, Advanced excel formulas, (Photoshop a plus).
• Flexibility in schedule availability for all department special projects and needs, including after-hours installations, repairs and maintenance.
• Must be organized and able to multitask.
• Ability to delegate, think autonomously and to solve problems.
• Excellent written and verbal communication skills.
• Able to build and maintain productive relationships with cross functional teams.
• Ability to interact with company executives, consultants, vendors, contractors, and people at all levels
• Strong work ethic, sense of urgency and commitment to achieving targets and deadlines.
• Must maintain current, valid Driver’s license.

PHYSICAL REQUIREMENTS

Ability to pack boxes of supplies and other items to send to stores.

Ability to lift boxes up to 20 lbs.

Education and/or Experience

Bachelor's degree (B. A.) or three to five years related experience in a corporate retail support role; or equivalent combination of education and experience.

EEOE

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