Job Description

Location: Newton, MA

Salary Range: $100K–$130K, plus bonus

Schedule: Full-Time, On-site, Monday–Friday, 8:00-4:30

About the Opportunity

Our client, a historic and well-respected organization, is hiring a service-focused Director of Cemetery Services to lead and innovate a dynamic department. This is a high-impact leadership role ideal for a professional with strong operational expertise , customer service acumen, and a people-first approach.

Key Responsibilities

• Lead, coach, and inspire a dynamic team of 4
• Oversee all aspects of the sales program
• Provide hands-on customer support and serve as a liaison between office, grounds, and public stakeholders
• Ensure accurate records management and reporting via the database system
• Develop marketing strategies and outreach initiatives to meet evolving client needs and increase awareness
• Supervise the chapel and cremation program , maintaining high service standards
• Monitor inventory and space needs, and collaborate on new development projects
• Support budgeting , goal setting, and performance tracking in partnership with finance and executive leadership
• Ensure compliance with all applicable local, state, and federal regulations
• Serve as a leader in professional networks and community engagement

Qualifications

• Bachelor’s degree required
• 10+ years’ experience in a leadership role involving operations , sales , or client services
• Background in cemetery or funeral services preferred but not required— training provided
• Strong track record of staff management , customer service excellence , and cross-functional leadership
• Ability to work both strategically and hands-on in a fast-paced, sensitive environment
• Ability to communicate effectively
• Proficiency in Microsoft Office and comfort with technology
• Must possess a valid state driver’s license
• Comfortable working outdoors throughout the year

What Sets This Company Apart

• A beautiful, historic campus and arboretum
• Long-tenured team with a commitment to service
• Full benefits and free parking
• Leadership autonomy and opportunity to make a lasting impact

Ready to Lead with Compassion and Purpose?

Apply today to join a team that values tradition, innovation, and service excellence. Our team is waiting to hear from you!

Founded in 1969, JOHN LEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHN LEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Job Tags

Similar Jobs