Job Description
Job Description
PLEASE NOTE:
All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In lang=en
GENERAL DESCRIPTION:
Performs highly complex (senior-level) systems administration work. Work involves coordinating the upkeep, configuration, and reliable operation of THP systems. Installs, audits, and upgrades computer components and system software. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position.
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
ESSENTIAL DUTIES / RESPONSIBILITIES:
1. Install, maintain, administer, audit, and upgrade various environments managed and controlled by THP.
2. Interact with and assist service area directors, contract monitors, and vendors to implement, support and troubleshoot assigned systems.
3. Coordinate and schedule infrastructure maintenance and system migrations. Provide technical support as a high-level resource for problem resolution requests from internal and external customers.
4. Configure systems, applications, and reports to suit the needs of end user development and members of leadership, while complying with the established maintenance and support agreement.
5. Create custom workflows, post-functions, and service level agreements (SLAs). Coordinate, plan, schedule, and conduct training for internal and external customers on new and revised systems.
6. Research, define, and document business process requirements and the tools appropriate for application platforms, which includes but is not limited to SOPs, data dictionaries, and flow charts.
7. Determine operational, technical, and system requirements for the location, installation, operation, and maintenance of data processing, data communication, system software, and server hardware.
8. Analyze, troubleshoot, resolve system hardware, software, and networking issues; and provide status reports to management. Monitor the interface of systems, subsystems, and software application.
9. Develop, install, configure, maintain, monitor servers, operating systems, and applications using script and other program language. Manage federation, authentication, and access control systems.
10. Study existing information processing systems to evaluate effectiveness and recommend to management system technology solutions and enterprise-related hardware and software standards.
11. Compile and query data; quickly analyze multiple data sets using standard statistical tools, methods, and techniques; and interpret results to identify significant differences in data.
12. Prepare charts, diagrams, tables, and flowcharts to assist in problem analysis and submits solution recommendations.
13. May evaluate and recommend action on testing and certification of system software.
14. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
15. Perform other duties as assigned.
Qualifications:
GENERAL QUALIFICATIONS and REQUIREMENTS:
Education
- Graduation from an accredited four-year college or university with a Bachelor's degree in Information Technology or related fields required.
Experience
- Minimum of three (3) years' experience performing in a technical role focusing on user account management or security configuration.
Substitution Note : 1 year verifiable experience = 1 year education
Licensure and/or Certification
- If driving is required, must possess a valid driver license from state of residence.
Regulatory Knowledge
- Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
Technology
- In-depth knowledge of Windows OS, Familiarity with iOS and Android and experience with virtualization technology (e.g., VMware, Citrix, VirtualBox). Familiarity with IT monitoring tools to identify and troubleshoot system issues proactively. Ability to write scripts (e.g., PowerShell, Bash) to automate tasks for system administration and auditing. Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g., CAPPS, SharePoint) and be able to learn new software/systems.
Interpersonal Skills
- Must demonstrate an ability to exercise poise, tact, diplomacy, and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS' core values: Integrity, Excellence, Accountability, and Teamwork.
Organizational and Prioritization Skills
- Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness, or professionalism.
Presentation/Communication Skills
- Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.
Research and Comprehension
- Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.
Analytical Reasoning/Attention to Detail
- Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships, and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
Confidentiality and Protected Information
- Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance, and dissemination of information.
Safety
- Must be able to work in a safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
Schedule and/or Remote/Telecommuting work
- Availability for emergency work is required. Telecommuting up to four (4) days per week.
PHYSICAL and/or ENVIRONMENTAL DEMANDS:
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Environment: Office/Indoors;
• Ambulatory skills, e.g., stand, walk, sit;
• Hand-eye coordination and arm/hand/finger dexterity;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of up to ten (10) pounds anticipated for this position;
• Driving requirements: Occasional (up to 5%).
State of Texas Benefits and Retirement Information:
A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.
A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.
DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances. CAPPS, Inc.
Job Tags
Full time, Contract work, Remote job, Flexible hours,