Job Description

Job Description

Job Description

Description:

The Executive Housekeeper is responsible for managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, presentation, and service for guest rooms, public areas, and back-of-house areas. This position plays a key role in delivering an exceptional guest experience and maintaining operational efficiency and staff performance.

Administration

· Supervise housekeeping and laundry staff, including counseling, termination, performance evaluations, training, and development.

· Assist in the development of the annual budget. Monitor performance against plan.

· Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies.

· Ensure quality services are rendered in meeting guest needs.

· Schedule staff according to labor standards and forecasted occupancy.

· Maintain room quality based on StepStone and hotel guidelines.

· Monitor and maintain required level of cleanliness in rooms, storage areas, laundry, restrooms, and common areas.

· Enforce procedures for the acceptance, security, and return of guest lost and found items.

· Enforce procedures for security of on-loan equipment.

· Maintain productivity and labor cost goals.

· Conduct inventories of linen, supplies, and equipment as required.

· Order and receive supplies to maintain adequate inventory levels.

· Immediately alert hotel management of emergency situations via all communication avenues.

· Ability to accurately use various office and accounting software.

Support

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information.

· Ability to assist with various office tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.

Physical Requirements

These are required of every associate.

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

· Other duties may be assigned.

Additional responsibilities specific to you are:

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have good mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· Ability to obtain required licenses or certificates.

· CPR and first aid training preferred.

· Additional language ability preferred.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations.

The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

EOE/M/F/V/D

Qualifications

• Proven experience as an Executive Housekeeper or in a senior housekeeping role, preferably in a hotel or resort setting.
• Strong leadership and interpersonal skills.
• Excellent organizational and time management abilities.
• Working knowledge of cleaning chemicals, proper storage, and housekeeping equipment.
• Familiarity with hospitality management systems (e.g., Opera, HotSOS) is a plus.
• Ability to work flexible hours, including weekends and holidays.

Education & Experience

• High school diploma or equivalent required; degree in Hospitality Management or related field preferred.
• 3–5 years of housekeeping experience in a supervisory or managerial role.

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