Job Description

Who We Are

HRC International is a training and career development organization designated as a J-1 visa sponsor for the international hospitality and education industry. Since 1995, HRC has been providing qualified hospitality talents and teachers to full-service hotels, restaurants, and schools.

We are in the global business of connecting the best possible employees with the best potential employers in the USA and worldwide. We achieve this by establishing long-lasting relationships and never putting profits before people. In doing so, HRC ranks among the world's leaders in international training and career development.

With offices in the Netherlands, the United States, Indonesia, Bulgaria, Mexico, Argentina, Chile, the United Kingdom, France, and Kenya, and partnership offices around the world, more than 8,000 HRC alumni have already experienced life-changing career opportunities at some of the finest employers worldwide.

Duties and Responsibilities

The Program Manager will be responsible for program management, communication, customer service, project management, and program development and will oversee the day-to-day tasks associated with coordinating and managing various programs within the organization.

- Supports and assists the Business Development Specialist with new accounts

- Account management - maintain active clients by relationship building by phone and video calls to key contacts; 25 calls per week

- Monitor balance of programs per account that align with the regulations

- Educates employers on J-1 visa regulations; provides ongoing assistance and support your accounts

- Conduct education calls with new main contacts and primary managers, maintain relationships by phone or video calls

- Maintain and update host employer files: company details, housing/transportation

- Creates J1 programs for accounts and obtain account approval through reorders, upsells and referrals

- Send resumes and obtains hiring decisions and notifies account of updates on their exchange visitors to include consulate approval and flight updates

- Update Billing account details

- Obtain specific on-site cultural activities per account

- Conducts weekly confirmation of status 3 programs in Otys to ensure they are published, location and MPS are updated.

- Assist with Transfers when needed

- Submits Training/Internship Placement Plans into sponsor database.

- Obtain and update Host Company Agreements for visa sponsors

- Plans and monitors an individual sales plan as part of HRC’s overall forecasting goals

- Assists team with special projects when needed; performs other suties as assigned

Qualifications

Project Management skills

Excellent communication and customer service skills

Strong organizational and multitasking abilities

Ability to work well in a team environment

Attention to detail and problem-solving skills

Bachelor's degree in business administration, Hospitality Management, or related work experience

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