Job Description

Job Description

Job Description

About the Role

Seeking a talented Web & Digital Support Specialist to elevate our digital presence and support member experience across our platforms.

This position combines web development expertise with member-focused technical support. You'll maintain our Wix-based website infrastructure while ensuring our members and staff have seamless access to digital resources and tools.

Key Responsibilities

Website Development & Maintenance

• Manage and optimize our Wix-based website for performance, accessibility, and user experience
• Develop new features that enhance member engagement and streamline digital interactions
• Utilize Wix Editor and Wix Velo (formerly Corvid) to implement custom functionality
• Ensure website security, proper backups, and optimal performance
• Implement SEO best practices and analytics tracking to measure engagement

Membership & Digital Support

• Provide responsive technical support to members navigating our website and digital resources
• Troubleshoot account issues and assist with membership sign-ups and renewals
• Ensure smooth operation of online event registration, member portals, and payment processing
• Collaborate with membership and marketing teams to enhance user journeys and digital touchpoints

Technical & IT Support

• Deliver basic IT support to staff, resolving software and system issues
• Maintain integrations between our Wix site, CRM, and email platforms
• Implement automation tools to improve organizational workflows
• Monitor digital communication systems to ensure reliable member interactions

Qualifications

Required Experience

• 2+ years web development experience, preferably with Wix or similar website builders
• Familiarity with Wix Editor and Wix Velo for custom functionality
• Experience with website optimization techniques and analytics
• Familiarity with membership portals and online payment systems
• Strong troubleshooting abilities and customer service orientation
• Excellent communication skills with ability to explain technical concepts clearly
• Self-motivated with proven ability to manage priorities independently

Preferred Qualifications

• Experience with membership-based organizations or associations
• Knowledge of customer support platforms
• Understanding of UX/UI principles and website accessibility standards
• Experience with Wix app integrations and workflow automation tools

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